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About the company
We're partnered with a leading provider of accounting, payroll, and business solutions, supporting contractors, freelancers, and businesses across the UK. Our focus is on delivering exceptional customer service and ensuring our clients have access to the best financial tools to succeed. With a reputation for excellence, we pride ourselves on innovation, compliance, and putting our customers first.
About the Role
As a Customer Experience Consultant, you will play a key role in helping our existing customers get the most out of our services. Your primary responsibility will be to engage with current clients via outbound calls, identifying opportunities to enhance their experience by recommending additional products or services tailored to their needs.
This is a fast-paced role where you will proactively reach out to customers who may not be expecting your call, explain relevant solutions, and deliver a seamless, one-call resolution whenever possible. You will also be responsible for managing your own workload, updating internal databases, and working closely with various teams across the business.
What Were Looking For
We are looking for confident, proactive, and customer-focused individuals who thrive in a sales-driven environment. The ideal candidate will have:
- Excellent communication skills able to explain services clearly and professionally.
- Ability to think on your feet handling queries and objections with confidence.
- Experience working towards KPIs in a fast-paced or target-driven environment.
- Strong sales or consultative skills experience in upselling or cross-selling is a plus.
- A positive and resilient mindset comfortable with outbound calls and engaging with customers.
- Strong organisational skills ability to manage a pipeline of customers efficiently.
- A team player attitude collaborative and adaptable to change.
Key Responsibilities
- Making outbound calls to existing customers to discuss their current service and introduce additional benefits.
- Identifying and explaining value-added products that suit each customers unique needs.
- Managing a personal pipeline to ensure follow-ups and conversions are maximized.
- Handling objections professionally and providing a smooth, informative experience.
- Updating internal systems with accurate customer data and call
