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The following will play a crucial 1-to-1 role in achieving financial objectives by overseeing and coordinating the collection process on a varied customer basis from a standalone position. This role is ideal for seasoned candidate with a keen interest in the financial services industry & who wants to progress & develop into a long-term successful collections partner. The following will require full experience & understanding of settlement law.
Client Details
This organisation is a well-established entity in the financial services industry as a market leader business & consumer recovery agency representing numerous high profile clientele & corporations. The following offer a wide range of personal business services including advisory law & debt collection.
Description
Main responsibilities consist of:
- Maintain a thorough understanding of company policies and legal regulations pertaining to debt collection.
- Monitor and analyse customer accounts to identify outstanding debts.
- Maintain transparent communication with clients on case progress, challenges, and recovery outcomes over numerous instances
- Professionally engage with debtors to secure repayments, ensuring fair and ethical treatment while safeguarding client interests.
- Develop and implement effective recovery strategies.
- Liaise directly with internal solicitors over ranging cases.
- Propose and implement bespoke repayment plans, balancing debtor circumstances and client objectives.
- Exercise discretion in resolving disputes and determining recovery approaches without supervision.
- Maintain accurate records and prepare reports on collection activities.
- Communicate effectively with customers and resolve any disputes.
- Strictly adhere to GDPR, FCA, and other debt recovery regulations, maintaining ethical standards at all times.
- Contribute to the overall customer service objectives of the company.
Profile
An ideal candidate will have:
- Strong critical understanding of legal fields alongside financial services.
- Strong knowledge of collection regulations and procedures.
- Excellent communication and interpersonal skills.
- Strong analytical skills and attention to detail.
- Proficiency in using financial software and MS Office.
- Previous experience in sales or collections preferred
- Negotiation experience in financial sector also considered.
- Excellent questioning and negotiating skills
- Strong communication and interpersonal skills
- Resilient and empathetic attitude.
- Excellent telephone manner & customer service skills.
- Ability to positively resolve highly emotional situations.
- Strong work ethic and initiative & ability to work towards target.
Job Offer
- Basic salary of £31,000 with flex DOE.
- Commision & bonus scheme OTE avg £42k.
- Monthly completion bonuses of £750.
- A permanent role in a reputable financial services company.
- Full-time employment with flexible working hours.
- Opportunities for professional development & career advancement & progression.
- A comprehensive benefits package including inhouse pension contribution.
- Onsite free parking.
- Inhouse access to a portion of earned pay on demand.
