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Client Software Onboarding Specialist - Health Software
Location: Altrincham, Greater Manchester (Hybrid)
Salary: 28,000 - 32,000 + Bonus
Benefits: 25 days holiday, career growth opportunities, and an immediate start available
About the Role
Applause IT is recruiting for a Client Software Onboarding Specialist to join an innovative HealthTech start-up in Altrincham. This is a fantastic opportunity to be the company's first onboarding specialist, playing a crucial role in delivering a smooth and engaging customer experience.
Key Responsibilities
- Conducting onboarding meetings, product tours, company presentations, and live demos
- Understanding customer needs and guiding them towards the best product setup for success
- Removing obstacles in the customer journey, including product issues, poor implementation, or knowledge gaps
- Enhancing product adoption, increasing customer retention, and fostering loyalty
- Assisting the support team with customer queries and troubleshooting
- Creating educational materials to help customers optimise their use of the platform
Skills & Experience
- 1+ years' experience in customer success, onboarding, account management, or customer support
- Strong communication and interpersonal skills, with a customer-first mindset
- Ability to understand customer challenges and provide solutions proactively
- High emotional intelligence and empathy to build lasting relationships
- Analytical and goal-oriented approach to customer success
- Comfortable with IT/software tools and able to learn new systems quickly
Apply now to find out more!
