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Our growing client based in Altrincham are looking to recruit a 6 month contract role , with a potential for permanent role
Principal Duties
- Manage and directly assist with the resolution all sales invoice queries from clients in a timely and professional manner.
- Investigate discrepancies and issues related to sales invoices, working closely with the operations, finance, customer service and sales support teams.
- Ensure all sales invoices raised by divisional operations team are accurate, complete, and compliant with company policy and HMRC regulatory requirements.
- Oversee and understand the functionality of clients' billing portals to ensure smooth processing and resolution of billing issues.
- Maintain detailed records of all invoice queries and resolutions, ensuring proper documentation for audit purposes.
- Communicate effectively with clients to clarify and resolve billing issues, providing exceptional customer service.
- Collaborate with the finance and operations teams to improve invoicing processes and reduce the occurrence of errors.
- Prepare and present regular reports on invoice query trends, resolutions, and outstanding issues to senior management.
- Assist in the development and implementation of training programs for divisional staff re invoicing procedures and best practices.
- Support the credit control and operations team with other related tasks as needed.
- Assist divisional operations with the management and analysis of work not yet invoiced (accrued income).
Person Specification.
- Strong understanding of customer invoicing processes and compliance with HMRC regulations.
- Experience and ability to oversee and understand clients' billing portals.
- Excellent problem solving skills and attention to detail.
- Proficient in Microsoft Excel.
- Excellent communication and interpersonal skills with internal and external stakeholders. Ability to handle challenging client interactions.
- Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
- Demonstrated ability to analyse data, identify trends, and provide actionable insights.
- High level of integrity and professionalism.
- Enjoy the challenge of query resolution and being able to demonstrate the achievement of positive results.
The role is to start ASAP .
