Operations Assistant

Calling all cruise professionals! My client has a fabulous opportunity for an operations assistant to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people. You will have excellent attention to detail and have a passion for delivering exceptional service and team work. You will have experience in flight changes using web based systems and a strong knowledge of airlines and rules.

This is a Monday to Friday role 9-5.30pm based in their luxury Altrincham office.

Role:

• Process and finalise flight, hotel and transfer bookings in line with the companies' policies and procedures.
• Proactively source alternative flights for schedule changes and deliver to customer in a timely and efficient manner.
• Support the customer with pricing and finalising any flight upgrades at the point of booking.
• Deliver an exceptional service to all customers through an efficient, one touch resolution approach to phone queries.
• Adhere to policies and processes when dealing with customers to ensure a satisfactory service delivery and resolution.
• Act as an Ambassador for the brand and provide a company image to all customers that reflects our Excellence charter.

Responsibilities:

• Work Collaboratively with other teammates to ensure exceptional service delivery and ensure the customer is at the forefront of everything we do.
• Attend and participate in team meetings, training and personal development to ensure that you are the best version of yourself.
• Contribute to supporting the teams learning through attending ship events and feeding back first-hand experiences.

Required Skills:

• Proven Experience in an Operations role is essential.
• Strong IT Skills including keyboard skills and experience of using the Microsoft Office suite.
• Effective communication skills with the ability to provide exceptional service through varied methodology - i.e., by Telephone and Email.
• Ability to work independently and as part of a team.
• High level of attention to detail and ability to spot problems and provide resolutions.
• Strong customer service skills to support in resolving issues and providing reasonable resolutions.
• Previous travel industry experience is essential.

Interested?

Please call hollie on (phone number removed) or forward a copy of your CV to (url removed)

UK based candidates need only apply