Sales Order Administrator

Sales Order Administrator

Location: Alva, Clackmannanshire - FK12 5DQ
Salary: £26,500 - £29,870 DOE + Benefits
Contract: Permanent, Full time
Hours: Mon - Fri 9 - 5pm, with some flexibility required

Benefits:

34 days leave including bank holidays
Pension
Private healthcare
Employee assistance programme
Retail discount card.

Be part of a growing global company and help shape our Customer Services!

AccuBio Ltd. (manufacturers of In vitro Medical Devices) are currently recruiting for a Sales Order Administrator.

Sales Order Administrator- Job Purpose:

To coordinate the fulfilment of customer orders through accurate and timely processing, liaison with other departments to customers specifications and standards, and for expeditious despatch of sales orders, raw materials and equipment.

Manage customer transactions and provide support in a wide range of commercial activities to drive business growth

Main Responsibilities:

Processing customer orders from order entry to shipping and invoicing using ERP system Netsuite and generating relevant paperwork.
Tracking progress of orders to ensure timely delivery whilst maintaining excellent relationships with our global customers and logistics service providers.
Communicating with internal and external customers regarding progress of their orders.
Participate in department and customer related meetings and conference calls where necessary.
Liaising with departments and sister companies to ensure orders are delivered on time in full and to the customers specifications.
Calculating and collating freight charges and product information for submitting quotations and orders.
Identifying needs for improvements in processes and initiating change.
Administrative tasks as required for order process.
Ensure compliance with the company SOPs, quality policies, procedures, and health and safety.
Booking of export consignments with our inhouse and customer appointed forwarders and couriers.
Working with forwarders/couriers to solve issues with consignment in transit.
Answering the phone and monitoring shared inboxes - customer enquiries, orders and ensuring technical enquiries and customer complaints are directed to the appropriate department.
Supporting sales staff with information on product availability, freight costs and administrative tasks

General Areas of Responsibility:

Carry out all duties and responsibilities to the company standard within the timescales required.
Maintain compliance with Health & Safety policies and procedures.
Maintain compliance with QMS policies and procedures.
Maintain compliance with GDPR and Cyber Security policies and procedures.
Perform any other reasonable duties and responsibilities as required.

Sales Order Administrator - Knowledge, Skills & Experience:

The ideal candidate will be educated to degree level and preferably have at least 1 years' experience within a GMP based medical device manufacturing environment, or similar industry.

Essential:

Experience in an office-based administration role
Regular/competent user of MS 365 (outlook, word, excel, teams)
Purchase order transactions and invoicing
Customer service focused
Flexible

About us:

AccuBio is a UK based company (2022), wholly owned by Zhejiang Orient Gene Biotech, who were formed in 2005. Our company vision is to become a great enterprise in the field of global in-vitro diagnostics, that integrates global science and technology to provide health diagnosis and support for life.

Core values:

Continuous Innovation
Customer Orientation
Challenge the Impossible
Grow Together

Due to the volume of applications, we are unable to respond to all applications. If you do not hear from us in four weeks, please assume that your application has been unsuccessful.
If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.