Back to search
An exciting opportunity has become available for an experienced Administrator to join a well-established organization in Amersham.
Our client is recruiting for an enthusiastic and organized Support & Admin Assistant, with the main purpose of the role being to assist with running the help-desk Support facility (phone calls and emails) for users, charities and partner organisations.
The role is Part Time, to cover 3 days per week (22.5 hours), with one of the days needing to be Monday.
This is a fully office-based role reporting to the Head of Service Delivery and working as part of a small team supporting each other to provide an excellent support service for the users.
ROLE:
- Administrative and operational support where required in the office.
- Frontline help-desk Support.
- Providing responsive, empathetic and efficient User and Partner Support on the company’s platform by both email and telephone.
- Adding new charities/users to the platform, updating partner details and enabling individual access.
- Collecting of bank details to enable donation payments by phone and email.
- Submitting gift aid claims to HMRC.
- Referring partners and users to the training team when required.
EXPERIENCE:
- Good level of Customer Service.
- Excellent attention to detail.
- Able to handle sensitive situations with compassion and professionalism
- Previous customer service and administrative experience.
- Excellent organizational and communication skills.
- Good working knowledge of MS Office.
MORE INFO:
Permanent Part Time
Office based.
9:00am - 5:00pm
3 days per week - 22.50 hours
£28,000 pro rata
