Customer Service Advisor

CPI SELECTION

Posted 21 hours ago, valid for 7 days

Amersham, Buckinghamshire HP7 0JJ

£24,000 - £28,800 per annum

Part Time

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Sonic Summary

The position is for a temporary Customer Service Advisor, starting Monday, October 7th, and lasting until January 2025, with a salary of £12.17 per hour plus accrued holiday pay.
The role requires a positive and outgoing attitude, strong communication skills, and the ability to handle customer inquiries effectively, though full training is provided.
While previous experience in customer service is beneficial, it is not mandatory, and a flexible approach to working hours is essential due to the seasonal nature of the business.
Good PC skills are required, including familiarity with CRM systems like Zendesk, as well as proficiency in Word and Excel.
The job involves managing customer tickets, with a target of 10 tickets per hour, and a casual dress code is in place, with dress-down Fridays available.

Job Title: Customer Service Advisor ( Temporary)

Salary - £12.17 per hour + accural of holiday pay

Parking onsite - Walking distance to Amersham Train Station - New and lovely office - fun enviorment especially if you like childrens toys

Starts Monday 7th October untill January 2025

8 hours a day and 6 hours a day shift

Customer Service Advisor -JobPurpose

As a Customer Service Agent Your focus will be to offer our customers a platinum level service, never compromising on quality and making every customer feel special.
As a Customer service agent You will need to be positive and outgoing with a flair for resolving issues, as well as possessing a natural ability to hold conversations to make a connection with our customers.
A non-judgmental attitude is essential.
Previous experience is helpful but full training is provided.
Due to the seasonal nature of our business, a flexible approach to working hours is essential.
You will need good PC skills – as well as using our CRM system (Zendesk) you should know how to use Word and Excel

You will need to be able to speak to customers on the phone
Your grammar and spelling should be very good for when you are sending emails, responding to social media messages or chat messages
Some process driven administrative tasks may be required to be done

A typical day as a Customer Service Advisor involves working through a number of tickets whilst answering phone calls or talking to customers on messages. Your target is set at 10 tickets per hour, depending on experience

You will not be expected to be logged into the phone and doing messaging at the same time unless you are very confident to do so. Everyone is expected to work through tickets

If your shift is over 6 hours you will be given a time slot for a 30 minute break.

Dress code is office casual – no trainers, no sliders. We have dress-down Fridays when you can wear jeans if you wish.

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