The Opportunity: Parts Coordinator

Contract: Permanent

Location: Forkway, Amersham (Office Based)

Salary: £25,000 - £30,000

Forkway are one of the UK’s leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres.

The Impact you will have:

To assist in the efficient and effective management of our parts department, including portraying a professional image to both our customers and our team.
To deal with enquiries and telephone calls as required including receiving, recording incoming customer service calls and parts orders.
Develop and Manage all aspects of internet and over counter sales, including sourcing parts at the most advantageous pricing therefore increasing profitability.
To process all parts orders as requested by the back-office Team Manager and Service Manager, provide parts support for customers and our internal Service Team.
Provide full back up and support for Service/Sales department in supplying prices and availability guaranteeing a prompt turnaround for estimate preparation.
Load all parts movements, vendor parts purchases onto Company IT system.
Responsible for raising third party purchase order numbers, booking in vendor parts and allocating to jobs.
Ensure all vendor invoices are checked off against parts deliveries, allowing payment to take place to all our preferred suppliers.
To deal with all Parts Department queries (in relation to purchase orders) and receipting and chasing credit notes for parts warranty or faulty parts supplied.
Ensure parts and all service correspondence, including chargeable and non-chargeable job sheets are processed and filed as required in a timely manner.
To assist in parts technical enquires, with help from technical members of the team to ensure the correct parts are procured.
Prepare inventory shipping and receiving records both manually and electronically.
Monitor location stock, min/max stocking levels, fulfil stock-take’s when required, keep track of common fast-moving parts allocating to Engineers van stocks where required, enabling the service department to improve on first time fix and meet company KPI’s.
Pack and unpack, distribute parts to customers or Engineers, alternatively stock parts in locations throughout the parts department, invent new locations when require for parts received via internal and external.
To despatch parts to customers and engineers and return appropriate parts to suppliers when required.

What will help you to excel in this role:

Good communications skills
Previous experience within a busy service/office environment
Excellent IT skills
Team player and good attention to detail

What you can expect from us:

Salary - £25,000 - £30,000
Future development and career opportunities
Contributory pension scheme
Profitshare bonus based on business performance

What’s next

If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met