Service Delivery Engineer

Role overview

• ID: 2024-6407
• Entity: Vistry Services
• Region: Vistry Services
• Department: IT
• Contract Type: Permanent - Full Time
• Job Location: Coleshill, West Midlands
• Date Posted: 16.10.2024

We have a great opportunity for a Service Delivery Engineer to join our team within Vistry Services, at our Coleshill office. As our Service Delivery Engineer, you will be responsible for providing a first-class level of customer service to all users, you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location.

We are pleased to say, this role can accommodate agile working arrangements.

• Let’s cut to the chase, what’s in it for you...
  • Competitive basic salary and annual bonus
  • Company car, car allowance or travel allowance
  • Agile working possible (dependent on role)
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare 
  • Competitive contributory pension scheme
  • Life assurance – 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits...
• In return, what we would like from you...
  • Behave in line with our company values – Integrity, Caring and Quality
  • Good working knowledge of current development methodologies and how to implement them in a small team
  • Ability to quickly understand requirements/design
  • A working knowledge or a desire to learn and implement new technologies
  • Ability to work on own initiative, prioritise and to strike the right balance between long term/projects and short term/support issues
  • Excellent written / oral communication skills, ability to influence others at all levels
  • Microsoft Windows 8 or newer
  • Microsoft Office 2013 or newer
  • Microsoft Active Directory user/group administration and group policy
  • PC and peripheral hardware
  • Networking fundamentals
  • Excellent customer service skills
  • Excellent interpersonal skills both face to face and over the phone
  • Strong organisational and administration skills
  • Team player
  • Professional attitude
  • Friendly, flexible and helpful attitude
  • Willingness to share knowledge with others
  • Ability to work under pressure
  • Hold a full UK driving licence
  • Requires travel to other business locations and supplier locations.

  Desirable –

  • Microsoft Exchange Server 2013 and Office 365 administration
  • Microsoft MCP
  • Cisco CCENT/CCNA
  • CompTIA A+/N+/Server+/Security+
  • Computing related academic qualification
• More about the Service Delivery Engineer role...
  • Work with the department to provide services to all users:
  • Delivery of new equipment (PC, printers, mobile devices)
  • Deploy infrastructure (cabling, communications, etc.)
  • Maintain users (account configuration, starters & leavers, support new users, mailboxes, etc)
  • Commission, relocate and decommission sites (sales & build)
  • Support and troubleshoot services and components:
  • Provide 2nd line support on allocated tickets
  • Update process and maintain documentation
  • Participate in allocated projects; including (but not exclusive to):
  • Scoping and requirements specification
  • Research and evaluation
  • Design and build
  • Test, proof of concept and pilot
  • Documentation
  • Deployment and transition into service.
  • Provide training to end users and other members of IT staff as required
  • Adhere to the IT Security Strategy at all times
  • Communicate with members of the IT department to ensure internal SLA’s are met
  • Attend departmental meetings as required, contributing as necessary
  • Provide regular updates on progress to relevant teams and individuals

Finally, let’s tell you a bit more about us...

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.

You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

#LI-WS1

Benefits

Agile Working

Offers a flexible way of working.

Annual Leave

Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.

Pension with Legal & General

Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.

Volunteer Days

With 2 paid volunteer days a year, you can give back to communities and charities.

Why Vistry

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.