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Service Desk Analyst
Amersham – Office Based
£27,000 - £31,000
VIQU have partnered with a UK retail company who are looking to recruit a Service Desk Analyst to join their head office. This role will offer the successful candidate a greater understanding of the retail industry and give them exposure the organisations busy IT service.
The successful Service Desk Analyst will deliver high-quality, timely support services to the company’s warehouse, office, and stores.
Key Responsibilities of the Service Desk Analyst:
- Test, build and configure hardware across the organisation.
- Provide assistance to 250 computer system users.
- Incident trend analysis to resolve continuous problems and drive IT improvements.
- Understand user needs and suggest suitable software and hardware.
Key Requirements of the Service Desk Analyst:
- 2+ years of Service Desk experience
- Experience with O365 and Windows servers
- Experience with Intune, Azure Active Directory, SharePoint
- Basic understanding of networking (TCP/IP)
- Excellent communication and ability to work in a fast-paced environment.
- Mobile Device Management (desired)
- ITIL experience (desired)
- Must hold a valid UK driving license
To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Katie Dark on
If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
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Service Desk Analyst
Amersham – Office Based
£27,000 - £31,000
