Account Manager: Learning and Development Coordinator

Role: Account Manager: Learning and Development Coordinator

Salary: £45k plus bonus

Based: Hybrid & Two Days in Buckinghamshire Office

Contract Type: The role is a temporary role to provide maternity cover for a year

This role is 50% account management & 50% administration. Our client is the UK trade body for companies engaged in vehicle rental, leasing and fleet management.

Our client has a varied training and development programme for members, including traditional classroom-style training courses, instructor-led online training courses, an on-line e-Learning platform for compliance and governance, and a skills accreditation programme for individuals.

Their programmes are internally and externally monitored for quality-assurance purposes. In the role you will support the Head of Learning and Development with the Account Management, Marketing & New Business targets.

You will manage the administration of client portfolios of instructor-led courses by administering training functions in a timely, courteous and cost-efficient manner. You will monitor, complete and review, where appropriate, a learning needs analysis for members and build this into a Sales & Marketing plan.

In the role you will promote awareness and drive sales of the services provided by the Learning & Development department and handle inbox training enquiries ensuring that members’ training needs are identified and met.

Bonus:

• Our client offers a 10% bonus of your annual salary if company objectives and personal objectives are met. This bonus scheme is discretionary, and not contractual.

Job Responsibilities:

e-Learning:

• Account Manage and drive new business where appropriate
• Analyse trends and metrics on Active Learner Packages
• Maximise growth while focusing on all new sales and upsell opportunities
• Register e-learners
• Invoice new e-licences and renewals
• Monitor any system outages, troubleshoot and report problems to Head of Learning and Development
• Ensure CRM is kept up to date to reflect new licences and renewals on the LMS.
• Manage the e-Learning renewals process.
• Ensuring that users are notified of their upcoming renewals, they are actioned, recorded, invoiced for and report to the Head of Learning & Development.
• Reconcile e-Learning numbers monthly with accounts.
• Compile a report and present a SWOT analysis to the Learning and Development Department.
• Maintain e-learner contacts on CRM, ensuring they are up to date.
• Manage annual Rental Operator Skills examinations under direction from Head of Learning and Development.

Sales and Marketing:

• Review, analyse and report on the Learning & Development sales metrics to monitor progress and meet targets in line with the business plans with the support from the Head of Learning & Development.
• Maintain the training webpages in collaboration with the Learning & Development Specialist eg. course outlines, course descriptions, e-brochures.
• Coordinate marketing campaigns for all aspects of the Learning & Development portfolio
• Monitor delegate sign-ups and success rate.
• Report on all aspects of the marketing campaign in collaboration with the communications team to maximise engagement with our membership.

Training Courses:

• Control and manage the deployment of training with the trainer on the day to ensure learners meet the required code of conduct training standards.
• In collaboration with the Head of Learning & Development write, cost and follow up Driven by You instructor-led training proposals
• Maintain the Training inbox by ensuring queries are responded to in a timely manner
• Ensure CRM is kept up to date with delegate attendees for instructor-led training courses.
• Organise and schedule courses with 3rd Party Trainers and accredited training providers
• If course is on-site, organise meeting room, book lunches, prepare room. Coordinate refreshments on day of training for open course delegates and trainer.
• Maintain and update Annual Training Planner for the following 12 months.
• Dispatch training certificates to all delegates attending training events
• Send out joining instructions to delegates at least 2 weeks prior to training date
• Maintain Learning and Development member contacts on CRM, ensuring they are up to date.
• Raise purchase orders and process invoices
• Organise setup of instructor-led online courses using tools such as Zoom and Microsoft Teams