Learner Services Assistant

Job ref: RQ1411033

Carmarthenshire County Council

3 Spilman Street

Rate: £12.85 - £15.49 (PAYE - LTD)

This post is categorised as multi-located, which means you will work from your contractual base, one of our other buildings, somewhere close to home or your home, depending on our service needs.

JOB DESCRIPTION

To work with the Senior Associate [Learning Services] to deliver a learning and development service, including the Social Care Wales Workforce Development Programme .

To work as part of the Learner Service Team, collaborating across learning and development to support the delivery of programme management, underpinned by the Health and Social Care Workforce Strategy themes.

1. To assist in the delivery of learning and development interventions for the organisation and SCWWDP partners, supporting business outcomes and focused solutions.

2. To provide front line learner support to employees and external partners ensuring course bookings are managed and queries resolved within agreed timescales.

3. To be responsible for coordinating designated courses, liaising with facilitators, scheduling events, preparing joining instructions, and course resources to ensure the smooth running of learning and development activities.

4. To liaise closely with Senior Leads and Advisors and carry out arrangements for planning the delivery of learner programmes including webinars, classroom, and hybrid learning to promote a quality service for organisational and SCWWDP events.

5. To use and accurately maintain systems eg ResourceLink and other learning management systems to produce accurate records, registers and evaluations of learner participation and reporting of activity.

6. To work with the Learner Services Associate [Digital Learning & Engagement] to ensure courses are published on the Intranet and other systems in a timely way.

7. To work with the Learner Services Associate [Finance] to carry out financial activities in accordance with the Council’s Financial Procedure Rules.