Customer Service Manager

Customer Service Manager

Location: Andover

Salary: £32,000 - £36,000

Hours: Monday - Friday, 7.30am-5.30pm

Are you passionate about customer service?

Do you thrive in a leadership role?

Are you ready to make a tangible impact in a dynamic team?

My client is currently recruiting for a Customer Service Manager to join their friendly and dynamic team at their head office in Andover.

Responsibilities:

You will be accountable for all customer service activities to maintain and expand our business.

Ensuring customers receive exceptional service, increasing our sales invoice values, and boosting the team's overall productivity and morale.

You'll be responsible for customer care, adherence to ISO procedures, accurate sales order processing, handling customer complaints effectively, and much more.

Additionally, you’ll manage and motivate a team of 5-6 Customer Service professionals, ensuring they are well-trained and productive.

Skills:

Extensive and current knowledge of the UK construction industry.

Proven experience in leading and managing teams with excellent people management skills.

Demonstrated ability in effective sales negotiation and building strong customer relationships.

Excellent conflict resolution skills and adeptness in handling customer complaints.

Prior experience in operating within an SPE team.

Benefits:

Comprehensive training and development opportunities.

Supportive and dynamic work environment.

Attractive employee discount schemes.

Opportunities for career progression.