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Customer Service Manager

Mulberry Recruitment
Posted 8 days ago, valid for 20 days
Location

Andover, Hampshire SP110HS, England

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

Employee Discounts

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Service Manager position is located in Andover with a salary range of £32,000 to £36,000.
  • The role requires proven experience in leading and managing teams, specifically within the UK construction industry.
  • Responsibilities include overseeing customer service activities, ensuring exceptional service, and managing a team of 5-6 professionals.
  • Candidates should possess excellent conflict resolution skills and a demonstrated ability in sales negotiation and customer relationship building.
  • The position offers comprehensive training, a supportive work environment, and opportunities for career progression.

Customer Service Manager

Location: Andover

Salary: £32,000 - £36,000

Hours: Monday - Friday, 7.30am-5.30pm

Are you passionate about customer service?

Do you thrive in a leadership role?

Are you ready to make a tangible impact in a dynamic team?

My client is currently recruiting for a Customer Service Manager to join their friendly and dynamic team at their head office in Andover.

Responsibilities:

You will be accountable for all customer service activities to maintain and expand our business.

Ensuring customers receive exceptional service, increasing our sales invoice values, and boosting the team's overall productivity and morale.

You'll be responsible for customer care, adherence to ISO procedures, accurate sales order processing, handling customer complaints effectively, and much more.

Additionally, you’ll manage and motivate a team of 5-6 Customer Service professionals, ensuring they are well-trained and productive.

Skills:

Extensive and current knowledge of the UK construction industry.

Proven experience in leading and managing teams with excellent people management skills.

Demonstrated ability in effective sales negotiation and building strong customer relationships.

Excellent conflict resolution skills and adeptness in handling customer complaints.

Prior experience in operating within an SPE team.

Benefits:

Comprehensive training and development opportunities.

Supportive and dynamic work environment.

Attractive employee discount schemes.

Opportunities for career progression.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.