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Our client, a growing global business, is looking for a proactive and detail-oriented Sales Support Specialist to join their team and provide exceptional service to their customers
This is an excellent opportunity to take on a key role as a point of contact for customers, ensuring smooth customer operations, processing and providing essential administrative support to the sales and distribution teams.
To thrive in a fast-paced environment, you will need to have a strong passion for delivering exceptional customer service, highly organised, with a keen eye for detail.
Responsibilities:
- Set up new customer accounts, regularly updating and maintaining SAP and internal systems with accurate information
- Provide pricing details, accurately generate quotations and handle requests for literature from both customers and the Sales Team
- Manage complaints, processing credits and liaise with Customer Services to resolve enquiries
- Handle product enquiries, overseeing deliveries and provide updates on new or discontinued products
- Track equipment proposals
- Directing technical queries to the appropriate Sales Team
- Processing customer questionnaires, audit requests and agreements
- Oversee sales reporting, ensuring regular updates and distribution to the Sales Team
- Assist in coordinate and managing logistics for team meetings business events
- Manage and maintain distributor training records, handling bookings and acting as the main point of contact for training-related enquiries
Key Requirements
- A minimum of two years’ experience in administration, project coordination, or sales, ideally within a service-based or consumables industry
- Proven experience in generating quotes
- Strong data analysis skills
- Exceptional customer service and communication abilities
- Excellent written and verbal communication skill
- A natural collaborator who values teamwork and achieving targets within tight deadlines.
- Exceptional attention to detail
- Proficient in Microsoft Excel and Word
If you have a strong customer-focused mindset, excellent organisational skills and the ability to manage multiple requests efficiently, we’d love to hear from you!
