Customer Service Advisor

Are you in Customer Service?

Are you based in Andover?

We are currently recruiting for a client who are a specialist Builders Merchants with over 40 years' experience within the construction industry. They currently have 7 trade stores in Andover, Southampton, Salisbury, Portsmouth, Biggleswade, Taunton and Bournemouth.

Key Responsibilities:

• Answer incoming telephone calls
• Process orders received verbally over the phone and by email
• Process quotation enquiries over the phone
• Liaising with team members to hand over larger enquiries to the Quoting team.
• Providing delivery time information to customers (full informed delivery service)
• Handle, log and track customer complaints and queries by recording cases on NetSuite Handling returns as per the procedure and handing over to Operations
• Deal with a variety of customer requests including web enquiries and provide assistance to help resolve any problems they are having
• Primary aim is to leave customers with a good impression of the company, regardless of whether you are able to resolve the customers problem
• Providing support to the Account Managers as required, including inputting quotations and any other task as reasonably requested

Key Skills:

• Engaging, polite and professional phone manner
• Able to work under pressure and handle multiple priorities
• Demonstrate good common sense and a logical approach to problem solving and have the ability to balance empathy with professional objectivity.
• Positive and solution-finding attitude
• A natural desire to help people
• Empathy, resilience and flexibility
• Attention to detail
• Ability to go the extra mile and use your own judgement to make decisions that matter to our customers.
• Positive and approachable manner
• Good interpersonal teamwork and collaboration skills
• Self-motivated and able to work alone as well as part of a wider team
• Process driven with attention to detail
• Strong written and oral communication skills

Benefits:

• Negotiable base salary
• Company bonus
• Pension
• 22 Days + Bank Holidays (Increases with length of service) - Negotiable
• Hours: 0:30 - 17:30 (negotiable) Monday - Friday (1 hour lunch)

If you're interested in this role please get in touch with Jennifer as soon as possible or apply online!