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Location: Andover. Hybrid. 3 x days office based in Andover, 2 x days WFH. Full time hours only. Monday-Friday 0900-1700. 12 month contract. Salary £23,900 per year plus 36 days annual leave and excellent benefits.
The company provide a first class customer service to both consumers and businesses across the UK and pride themselves by offering an outstanding customer service, treating all customers with care and compassion. They now have an exciting opportunity to welcome an additional Customer Support Advisor who can commit to a 12 month contract on a full-time basis.
Our ideal Customer Support Advisor is a customer focused individual who is IT literate, can learn new systems with ease and has a confident and professional telephone manner.
You must have experience within a customer service setting, excellent communication and grammatical skills and exemplary attention to detail.
Daily responsibilities:
- Taking inbound calls and answering customer enquiries, ensuring customers are provided an outstanding service
- Taking ownership of queries and providing a resolution for customers
- Provide customers with up to date and accurate information via phone/web chat
- Processing confidential information on CRM system
- Administrative duties i.e email correspondence to customers, use of Outlook, Excel, Microsoft Word etc.
- Communicating updates with your colleagues and offering support when required
To be considered for the role of Customer Support Advisor, the following skills are essential:
- Communication - You have the confidence to take calls from a wide range customers
- You feel a sense of satisfaction when resolving queries
- You have a positive approach when it comes to helping others
- You are IT savvy and able to pick up new systems with ease
- High level of grammatical and numeracy skills
- You live within reasonable proximity to Andover for the days you are office based
- You have adequate internet access and an organised space to work from home when not office based.
- Educated to a minimum of A Levels or equivalent
If you would love to join a terrific team, and an amazing company, apply immediately!
Please note that the role of Customer Support Advisor is a 12 month contract which offers full time hours (Monday -Friday 0900- 1700) and set salary of £23,900 per year. We cannot offer part time hours nor fully remote opportunities. Please apply only if you can meet the desired criteria.
