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Main Duties
To deliver Finance focussed second/third line support for AX and D365 ERP solutions, assisting on project changes, and liaising with the Group and Regional IT and business teams.
Key Responsibilities
- Provide second/third line support to key users, identifying and investigating problems, issues or small changes and following an escalation process.
- Communicate and trouble-shoot incidents.
- Ensure support calls are logged and the resolution is documented on the support side.
- Take ownership of user problems.
- Provide support for out of hours process as part of an on call support rota.
- Facilitate testing and acceptance of new solutions.
- Conduct analysis between ERP installation and new business requirements.
