IT Service Desk Team Lead

Eutopia Solutions ltd

Posted 10 hours ago, valid for a month

Andover, Hampshire SP110HS, England

Full Time

Health Insurance

Life Insurance

Employee Assistance

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Sonic Summary

The position available is for an IT Service Desk Team Lead in Andover, offering a salary of £36,225 per year.
Candidates should have significant experience in a Service Desk environment, ideally as a Senior Analyst or Team Lead.
The role involves overseeing daily operations, managing service requests and incidents, and improving service management strategies.
Benefits include 30 days of holiday, a Bupa Health Cash Plan, and a friendly working environment with free on-site parking.
Applications are encouraged for those looking to progress their careers in a rapidly growing company.

IT Service Desk Team Lead – Andover – £36,225Are you an experienced Service Desk Team Lead looking to progress your career? Or even a Senior Service Desk Analyst looking to lead a small team?We are working with a rapidly growing industry disrupter based in Andover, Hampshire who are looking for a Service Desk Team Lead to join their IT function.This unique organisation have been rapidly growing year on year for over a decade and are continuing that trajectory. They have a fantastic, fast-paced growth plan in place and have recently benefited from significant investment to fund their expansion.You will be responsible for overseeing the daily operations of the Service Desk team and be accountable for managing the performance of service requests and incidents, ensuring that service levels are exceeded in accordance with the ITIL framework.This is a fully hands-on role that will have full accountability to define, deliver and continuously improve the service management strategy.KEY SKILLS

Significant experience working in a Service Desk environment, either as a Senior Analyst or Team Lead.
Experience of working with ticketing systems within the Service Desk.
Ability to communicate effectively with professionals of all levels, technical and not.
Teamwork. You will enjoy working as part of a positive, collaborative team.

BENEFITS

Generous 30 days holiday plus bank holidays
Bupa Health Cash Plan and Life Assurance, upon successful completion of probation.
Employee Assistance Programme, including access to a 24/7 confidential support.
Auto enrolment into Company Pension, or option for SMART Pension.
Cycle to work scheme.
A very friendly working environment with free on-site parking.

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