Telecoms Support Technician

Job Title: Telecoms Support Technician

Location: Andover, Hampshire - Office Based

Salary: £30,000 Per Annum

Job Type: Full time, Permanent

Working Hours: 8:30am - 5pm

Start Date: ASAP

FlexiNet is a thriving telecommunications service provider based in Andover, Hampshire focused on delivering trusted cloud technology to businesses.

Job Summary:

We are seeking a skilled and motivated Telecoms Support Technician to join our Telecoms and IT support team. The successful candidate will be responsible for providing technical assistance, troubleshooting, and resolving telecoms and network-related issues for end-users. This role requires a strong understanding of telecoms systems, VoIP, and hosted telephony solutions, as well as excellent problem-solving skills and the ability to work collaboratively within a fast-paced environment. A positive, customer centric approach is essential.

Key Responsibilities:

• Provide support for telecoms-related issues, including VoIP, SIP, and hosted telephony platforms.
• Troubleshoot and resolve connectivity, call quality, and network-related problems affecting telephony services.
• Support clients with hosted PBX solutions, ensuring smooth operation and minimal downtime.
• Assist with configuring and maintaining VoIP hardware, softphones, and SIP trunks.
• Monitor and diagnose telecoms infrastructure, identifying and resolving faults proactively.
• Work with telecoms vendors and service providers to resolve escalated issues efficiently.
• Collaborate with the 1st line support team to ensure timely telecoms issue resolution.
• Document telecoms-related incidents, troubleshooting steps, and resolutions in the ticketing system.
• Assist in telecoms-related projects, including system upgrades, deployments, and migrations.
• Provide guidance and training to end-users on telecoms applications and best practices.
• Ensure compliance with telecoms security and data protection standards.

About you:

Skills & Experience Required:

• Previous experience in a 2nd line telecoms support role or similar.
• Strong knowledge of VoIP technologies, including SIP, RTP, and hosted PBX systems.
• Experience with networking concepts including DNS, DHCP, TCP/IP, and VLANs.
• Proficiency in troubleshooting telecoms hardware, software, and network infrastructure issues.
• Experience working with telecoms service desk ticketing systems.
• Knowledge of telecoms monitoring and diagnostic tools.
• Strong communication and customer service skills.
• Ability to prioritise and manage multiple telecoms-related tasks effectively.

Desirable Skills:

• Experience supporting cloud-based telecoms environments.
• Helpdesk Experience
• Understanding of cybersecurity best practices related to VoIP and telecoms.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Friendly and collaborative team environment.
• Company-sponsored training and certifications.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.