- Lead the design, development, and maintenance of CRM solutions using Microsoft Dynamics.
- Customise the CRM platform to meet business needs, including configuring modules, workflows, and reports.
- Collaborate with teams across sales, marketing, and support to gather and define requirements.
- Document CRM configurations and development processes.
- Identify and implement enhancements to improve functionality and user experience.
- Hands-on experience with MS Dynamics development.
- Strong ability to drive CRM improvements and optimise system performance.
- Excellent collaboration skills with both internal teams and external partners.