Project Manager

Step into a pivotal role as an Area Project Manager in the dynamic field of whole house retrofitting. This position offers a unique opportunity to oversee and coordinate projects, ensuring the seamless execution of our mission to develop energy efficiency and sustainability in residential properties within your designated area.

Position Overview:

To oversee and manage all operational deliveries across all national locations, to manage all site /supervisors across all work streams within social housing sector, Retrofit, Energy Efficiency, Renewable energy term contracts. Also to manage whole house retrofit contracts in line with PAS2030/2035. To manage delivery of all services and high levels of commercial control and customer/client satisfaction.

Key Duties & Responsibilities:

• Management of site managers/supervisors to ensure contract compliance with all work streams and business activities.
• To be available to train, develop and guide contract managers.
• To build and develop a robust top class customer experience across all engagements and all work streams within CCS.
• To support all department other managers within the team and staff/direct reports.
• To ensure continuous improvement and application of CCS business/quality processes in all aspects of our service.
• To manage, improve and maintain first class processes and end to end management of works and company processes.
• To arrange and manage meeting schedules and enforce actions and improvements.
• To develop and train others in commercial awareness, PNL management, forecasting, budgeting and planning efficiently.
• To continually improve customer satisfaction, client reporting, WIP and IT interfaces.
• To organize, host and manage client meetings and briefings.
• To manage any trainees and formal training plans, improvement plans.
• To complete staff appraisals, reviews, recruitment and disciplinary as required within your teams.
• To continue to build positive relationships and collaboration between operational delivery teams and commercial functions within the business.
• Engage with compliance and HR to ensure CPD and continued training for administrative staff across the business.
• To provide business forecasting and in-depth reporting to Operations Manager weekly/monthly and quarterly.
• To manage and plan all programmes of works across all retrofit contracts across England.
• To ensure robust weekly and monthly reporting regimes from contract management teams, non conformance and defect management. Reported to Operations Manager.
• To ensure timely and effective business process via Protean/management systems to aid accurate and speedy valuations, invoicing and work close down from all branches and contract areas.
• To manage clients, escalations, contractual problems and improvements proactively in a partnership focus.
• In addition, the Area Project Manager may be required to undertake any other duties as directed by the line manager, recognising that this list is not exhaustive and flexibility is essential in a dynamic work environment."

What We Offer:

• 26 Days Annual Leave + 8 Bank Holidays
• Option to buy and sell annual leave
• Sick Pay
• Pension scheme
• Supportive work environment with a focus on teamwork and collaboration.
• Access to ongoing training and professional development opportunities.

Skills/Qualifications:

• Experience and proven track record of at least 5 years at management level.
• Proven experience in the management of similar contracts/contract managers of a turnover in excess of 3M would be a preference.
• Proven commercial management skills and awareness, understanding of finance mechanisms such as forecasting and PNL analysis.
• Formal qualification in operational management and preferably technical training in one of CCS main disciplines Gas, Electrical, Retrofit.

Experience Required:

• Minimum of 5 years experience as a contract manager.
• Experience of working across all work streams installation, maintenance, projects,
• Commercial knowledge of accounting, NHF/SORS, process management in social housing sector.
• Proven experience in top class customer service
• Willing to gain further qualifications in operational business management.
• IT understanding of management systems, KPIs, WIP and service through innovation.
• Digital awareness and customer experience knowledge.
• Understanding of JCT. MTC, NEC and partnership contracts
• Understanding of compliance requirements and process management in social housing sector.

Personal Attributes

• You pride yourself on truth and share knowledge for the greater good.
• You are committed to improvement and are an active team participant.
• You accept responsibility for your role and promote ownership in others.
• You have a desire to be successful and achieve goals, whether small or large.
• You are flexible to meet business needs and actively work towards expanding your knowledge and developing your skills.

If you're seeking a fulfilling career where you can lead impactful projects, drive positive change, and be part of a collaborative team committed to sustainability, then we invite you to consider joining our company as an Area Project Manager for whole house retrofit. Together, let's build a greener, more sustainable future.

We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs or nationality.

• A clean UK driving license and DBS check will be required.