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SC Cleared Deskside Engineer
Perm-32000
Annan, Scotland
Provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA). To meet our customer needs a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.
Key Responsibilities
To replace desktops, laptops, monitors and phones when applicable, enabling a quick resolution with minimum inconvenience to the end user
- Perform Break fix on all desktop equipment
- To perform IMAC activities
- To perform daily backup checks as required
- Complete all allocated calls and maintain regular contact with Workflow Managers
- To diagnose problems accurately using all the available resources and technical knowledge
- To provide timely, quality solution keeping the customer updated and escalating if required
- Refer to relevant procedures to perform role
- Ensure administration is satisfactory and up to date
Knowledge / Skills
- PC literate
- Customer liaison skills
- Interpretation of data & actions
- Decision making.
- Windows OS literat
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
