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Position: 3rd Line Support Engineer
Salary: £35,000-£42,000
Location: Burton (Hybrid)
Overview
• The IT 3rd Line Engineer is crucial to maintaining the functionality and security of our IT systems. This role provides technical support to users, manages hardware and software troubleshooting, and ensures secure, effective IT operations. A strong background in Active Directory, Azure Active Directory and Intune is essential.
Main responsibilities
- Act as the main point of contact for user hardware and software support.
- Collaborate with the IT support team to deliver comprehensive support services.
- Monitor the helpdesk ticketing system, prioritize issues, and respond promptly.
- Work with colleagues to troubleshoot and resolve escalated technical problems.
- Document solutions and maintain a knowledge base for reference.
- Configure and install new computers and laptops, recording details in the IT register.
- Test and assess new products or upgrades.
- Repackage approved software for automated user deployment.
- Contribute to the development, integration, and maintenance of the Company’s IT infrastructure.
- Log new equipment, moves, and updates in the IT register.
- Install structured cabling as needed at business units or site offices.
- Visit company sites for hands-on assistance, upgrades, or repairs.
Experience and qualifications required
- Strong knowledge of Intune & Autopilot for endpoint management and security.
- Ability to manage, configure, and optimize endpoint management systems.
- Experience in deploying, updating, and managing applications via Intune, Win32 apps, and Microsoft Store for Business.
- Skilled in configuring and maintaining Conditional Access policies.
Personal characteristics required
- Flexible and willing to travel to company locations as needed.
- Excellent interpersonal, verbal, and written communication skills.
- Strong time management skills, able to handle multiple priorities.
- Team player with the ability to work independently when required.
- Fluency in English is essential, as communication may be with both English and non-English speaking users.
