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- Be the first point of contact for customers, providing excellent service via phone, face-to-face, online, or in our buildings.
- Connect customers to appropriate professional services and ensure they receive accurate information.
- Process customer requests in line with our guidance, policies, and legislation.
- Support the improvement of working processes to enhance customer experience.
- Format documents such as reports, letters, and mail merges.
- Accurately enter, process, and manage sensitive data across different systems.
- Maintain and organise electronic and physical filing systems.
- Process orders, invoices, cash, and payments while following financial protocols.
- Record, reconcile, and generate financial records, including invoices and outstanding payments.
- Assist in the coordination of project tasks, documentation, and continuous process improvements.
- Provide data and reports to support business decision-making
- Ability to handle sensitive information with confidentiality and discretion.
- Strong analytical skills to collate and organise data for business insights.
- Understanding of process improvements to enhance customer service and efficiency.
- Clear and concise communication skills (both written and verbal).
- Strong interpersonal skills with experience in delivering customer service across multiple channels.
