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Customer Service Administrator

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Posted a day ago, valid for a month
Location

Arbroath, Angus DD11 4QA, Scotland

Salary

£24,000 per day

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • An excellent opportunity exists for a Customer Service Administrator in Arbroath with a full-time permanent role.
  • The position offers a salary of £24,000 per year and requires candidates to have relevant experience in customer service.
  • Key responsibilities include managing customer inquiries, assisting with online orders, and handling after-sales administration.
  • The ideal candidate should possess strong customer service skills, excellent IT abilities, and good organizational skills.
  • This role also involves coordinating travel bookings, managing directors' schedules, and supporting fundraising activities.

Excellent opportunity to join a fast growing, market leader in Arbroath as Customer Service Administrator on a full-time permanent basis.Office-based, with free on-site parkingHours: Full-time, 5 days per week, M-FSalary: £24,000Your day to day:

  • First point of contact for visitors and customers
  • Hnadle general enquiries from customers, escalting where required
  • Assist with online orders, including cancellations, shipping inquiries, and product details
  • After sales administration and support including return and managment of fault reports
  • Log and manage customer complaints, ensuring swift resolution and follow-up
  • Escalte quality issues to the relevant teams
  • Coordinate travel bookings: including flights, accommodation, and transport
  • Diary management, coordinating meetings and managing Directors schedule
  • Gate keeper duties
  • Problem solving on behalf of the senior management team
  • Support fundraising events and activities
  • Charity liaison
  • Organise team building activities
  • Update newsletters and posts company wide

The ideal candidate will come with:

  • Excellent customer service skills, proven ability to deal with customers face to face, over the phone and email
  • Ability to drive preferred
  • Excellent IT skills
  • Good organisational and coordination skills
  • Time management skills

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.