- Appraising situations to develop solutions for varied problems.
- Collating, checking, and organising returns.
- Supporting the continuous improvement of processes and procedures.
- Creating and updating files while maintaining accurate records.
- Handling routine enquiries through the One Contact Centre.
- Completing digital tasks, including:
- Data input
- Complex word processing
- Minute taking
- Using a variety of software packages
- Strong organisational and time-management skills.
- Excellent attention to detail and accuracy.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and other software packages.
- Strong written and verbal communication skills.
- Ability to handle multiple tasks and meet deadlines.
- Experience in data entry and maintaining records.
- A proactive approach to problem-solving and process improvement.