Guest Experience Host

Guest Experience Host - Ascot - £13.05/ hour

Customer Service | Ascot | £12 per hour | Part-time/Full-time Opportunities

Please note: You must be 18 or over to apply for this role.

Company Overview

Our client is renowned for their award-winning festive event, located in a stunning woodland estate near Ascot. Established 17 years ago, this magical experience was born out of a desire to create a place where families could celebrate the pure, uncommercialized magic of Christmas. With the help of talented set designers, actors, and a sprinkle of festive magic, this event now delights thousands of children and families each year, keeping the spirit of Christmas alive.

Our client honors the imagination and wonderment of childhood through immersive storytelling and memory-making experiences that inspire joy and creativity.

Role Overview
As part of the Guest Relations team, you will act as an ambassador for our client, helping guests with any inquiries, requests, or feedback they may have. Passionate about delivering a premium guest experience, the Guest Relations team is positioned at key points throughout the event, ensuring guests receive support with anything they need, enhancing their overall experience.

Responsibilities include:

• Provide world-class service to guests, ensuring any questions or issues are addressed in the moment with a touch of festive magic.
• Handle guest complaints professionally and with integrity, coordinating with the Event Manager and Head Office when necessary, ensuring all feedback is followed up appropriately.
• Manage the Post Office activity within a themed village area.
• Use the onsite system to assist guests with various queries and requests.

Working environment and requirements include:

• Work both indoors and outdoors, with extended periods of standing and walking across all areas of the event.
• This is a guest-facing role, requiring high levels of consistent interaction.
• Use of technical equipment, including touchscreen tablets.
• Some tasks may involve moderate physical activity such as lifting, bending, pushing, and pulling.

Life at Our Client's Event
Our client believes in the power of collaboration, a commitment to excellence, and creating a team atmosphere where everyone is willing to get involved. Working here means joining a dynamic environment where diverse talents come together to create something truly magical. The team is focused on delivering outstanding results and is always striving for continuous improvement.

The client is looking for individuals who are excited to embrace challenges, take a hands-on approach, and contribute to a positive and successful work environment. Working with our client offers the opportunity to be part of a special mission, where the wonder of childhood is celebrated, and cherished memories are created for thousands of families each year.

Core Values

• Passion for the Mission: Its more than just a job. Our client understands the importance of what they do and its lasting impact. Be guest-obsessed.
• Driven by Ambition: They are determined to achieve success, no matter what. The belief that anything is possible keeps the team motivated.
• Responsibility for Everything: Every team member owns their work and gets the job done. They take the work seriously but maintain a positive, supportive environment.
• Together, We Win: Individually strong, but collectively they can change the world.