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Guest Service Manager
Ascot
£34,000 + Benefits
Benefits:
- Competitive salary package
- Opportunities for professional growth and tailored development programs
- Access to a supportive and collaborative work environment
- Discounts on luxury hotel stays and services
- Comprehensive health and wellness benefits
- Recognition and rewards for exceptional performance
This is a role for a professional who thrives on providing unparalleled guest experiences, ensuring smooth operations, and fostering a culture of personalized service. This opportunity offers a chance to work in a dynamic, luxury environment where your creativity, leadership, and attention to detail will elevate the guest journey. Enjoy contributing to a renowned brand's success while advancing your career in a supportive and innovative atmosphere.
Guest Service Manager Ideal Profile:
- Exceptional customer service skills with a natural ability to anticipate guest needs
- Leadership experience with a focus on mentoring and guiding a team to success
- Excellent communication and organizational skills to ensure seamless operations
- Experience in high-end hospitality or a luxury service environment
- Proficiency in hotel management systems and reporting tools
- A collaborative team player with a passion for creating memorable guest experiences
Guest Service Manager Responsibilities:
- Lead the Front of House operations, ensuring an outstanding guest experience from arrival to departure
- Handle guest complaints and provide resolution to maintain high satisfaction levels
- Actively communicate across departments to enhance guest personalization and stay experience
- Conduct regular inspections of front and back-office areas to uphold quality standards
- Oversee daily operations, including reporting, end-of-day system management, and staff briefings
- Maintain a strong presence in guest-facing areas, especially during peak times, to foster engagement and promote hotel facilities
By submitting your CV to Ginger Recruitment Services Ltd (GRSL), you are consenting to GRSL providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising GRSL to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.
