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Job Description
Job Role - Restaurant Manager
Rate of pay - £48,500 (+service charge)
Location - Windsor (Must Drive)
POSITION OVERVIEW
? To be responsible for the smooth running of all restaurant services through close liaison with the Head Chef, Assistant Manager and service team.
? To develop a well-structured team of food and wine service motivated to deliver the highest levels of service and guests care and exceed expectations at all times.
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
Manage, lead & motivate the team to enhance performance, achieve business goals, financial budgets and service standards
? Mentor, train & coach team members - includes day-day coaching & OTJ training & formal training
? Manage shift coverage, work load & resource distribution within & across teams
? Monitor & evaluate team performance & conduct PDPs for team supervisors
? Interviewing, hiring, induction & succession planning of staff
? Manage departmental budge, P&L, Payroll
To develop, implement & monitor appropriate service & performance standards to ensure consistently outstanding guest experience for guests
? Ensure all procedures & day-day performance comply with legislative & hotel guidelines e.g. Health & safety, food handling & hygiene legislation; good HK practice; F&B linen & uniform care
? Identify, implement & monitor new standards to enable service excellence
? Ensure all team members are enabled to deliver consistently excellent service
To manage, monitor & continually improve service & operational systems to enable seamless guest relations & comply with Hotel guidelines
? Develop, deploy & monitor professional guest service systems e.g.: Reservation system; guest records
? Manage & monitor an effective billing and cash management system i.e. Micros point of Sales
? Proactively monitor & respond to guest comments & feedback
? Drive innovation, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards
To ensure the menu and environment is consistent with a luxury establishment in order to meet & exceed guest expectations & maximise business growth
? Review & update menus to reflect Hotel status, industry trends & guest needs
? Manage & maintain excellent condition & care of furniture, fixtures & equipment etc
? Manage appropriate stocking & usage of linen, glassware, china & silverware
? Ensure all team members display excellence in personal grooming & hygiene
To conduct sales & marketing activities in order to drive business growth & profit
? Contribute to the preparation & implementation of F&B marketing plan
? Plan, implement & monitor sales promotions & marketing activities as needed
? Manage day-day brand business to maximise sales
? Stay ahead of hospitality market trends & assess competition as needed
To provide effective day-to day communication with guests, colleagues & teams
? To work across brands & partner with colleagues to harmonize procedures & share knowledge
? To lead & facilitate Brand team meetings
QUAIFICATIONS & DESIRABLES
? Hotel management diploma or university degree
? Previous experience in a five star environment
? Experience within a leadership role
? Fluent written and spoken English
? Sound knowledge of the hospitality industry
? Business acumen and experience of budget management
? Proven financial success and ability to analyse data
? Service excellence
? People management experience
? Driven
? Immaculate appearance
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
