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Position Title: Spa Therapist
Reports To: Spa Director
POSITION OVERVIEW
Provide a consistently excellent and professional treatment service to guests, operating to Company Standards, following procedures and protocols specified.
Provide all guests with Home Care advice with a focus on product recommendation
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
(Please note "Guest" includes male and female resident guests, members, Spa Day guests and external treatment clients)
- To have impeccable personal presentation at all times, highly groomed, polished appearance. Uniform, accessories, hair, make up (compulsory) in line with Spa standards.
- Carry out all treatments (after training as appropriate) on the Spa treatment menu adhering to procedures and standards specified. Please note that at least 50% of the Spa’s business is massage of various kinds including Deep Tissue Massage.
- Greet all guests by name, carry out consultation, discuss medical issues and guest priorities and expectations of the treatment.
- Respect guest’s privacy and confidentiality at all times.
- Give after treatment advice and make appropriate product recommendations to all treatment guests thereby generating retail revenue.
- Prepare treatment room in accordance with standards prior to every treatment and clean and tidy up after each treatment.
- Clean, tidy and ensure perfect presentation of treatment rooms, manicure/pedicure suite and preparation room. Perform cleaning duties as when required.
- Be fully conversant with the departmental standards and ensure that these are adhered to for every guest.
- Ensure use of professional products is appropriate for the treatment and not excessive in order to safeguard the cost of treatments target.
- Assist with stock taking when required.
- Attend treatment and product training courses as required.
- Participate in team meetings.
- Liaise closely with Receptionists regarding appointment schedules and changes to schedules.
- Take direction and instruction from Managers and Spa Receptionists to accommodate the needs of guests and to ensure the smooth running of the department.
- Communicate effectively with Spa Receptionists to ensure a seamless service is provided to guests and a professional image is maintained.
- Be flexible, expect changes to work schedules and adjustments to shifts to suit the needs of the guests.
- Be conversant with hotel policies regarding health and safety, fire and security.
- Assist with receptionist and spa attendant duties when required.
QUAIFICATIONS & DESIRABLES
- Fully qualified Therapist, preferably ITEC, CIDESCO, CIBTAC or equivalent
- Minimum NVQ Level 3
- Ideally a qualification in deep tissue massage
- Previous experience in a five star spa environment
- Attention to detail
- Excellent presentation standards
- Strong customer service skills
Salary ranges from £26k - £31.5k dependant on experience, please note you will also receive service charge of £3.5k to £4k on top of your annual salaries.
**If you have not heard back from us within 7 working days please assume you have been unsuccessful**
