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MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.
Our Expertise:
Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.
Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.
We now have an opportunity for a Technical Support Specialist at our Ashby site. You will play a pivotal role in supporting our customers, both internal and external, with a wide range of technical enquiries / requirements, whilst balancing commercial needs. You will achieve a thorough understanding of all Electrolube product divisions, typical applications, customer requirements and production processes. Your internal customers will include Sales, Production, Marketing, Customer Services and Quality Assurance.
- Assist the team in answering technical enquiries, speaking directly with the Global Sales Team and end users.
- Manage the enquiries into a group technical support email mailbox and ensure that all enquiries/tasks are completedin line with the team KPIs.
- Conduct research, manage various forms of information,and construct answers for others, putting technical information into an understandable and easily readable format. Communicate with the R&D team, gathering additional data when available.
- Assist the Marketing department with various documents and information, including hazard/regulatory information on product artwork, writing technical support documents, article reviews and social media contributions.
- Attend exhibitions. Visit key customers with the relevant members of the Global Sales Team to gain knowledge and to help understand customer requirements within the technical support role.
- Carry out various administration tasks, including the management of Technical Data Sheets, Safety Data Sheets, Manufacturing Specifications, and customer statements. Produce Certificates of Analysis (CoA) and Certificates of Conformity (CoC) for customers, when requested.
- Efficiently communicate any new customer potentials to the Global Sales Team.
- Offer technical training on the product range for customers and distributors, and internal training for other departments.
- Support the Regulatory Department with enquiries and internal projects related to various legislative requirements, including but not limited to RoHS, REACH, H&S, GHS, and CLP. Offer technical support to other business areas with data management and reporting.
- Carry out tasks in the laboratory, such as analyse or inspect samples and process simple product applications.
- Multi-task and deal with a wide variety of requests at once, making sure that the workload is prioritised accordingly and ensuring that project deadlines are met.
- This role is predominately office based. You will be based in the Laboratory or Warehouse when inspecting samples and this may involve some low level manual handling. The wearing of PPE is a requirement.
Ideally, you will have:
- Degree or equivalent in Chemistry or relevant field/relevant experience
- Excellent practical experience of Microsoft 365 programs
- Good communication and interpersonal skills
- Practical approach to work
- Independent, analytical and solution orientated
- Highly organised and methodical
We understand that not all candidates may meet the requirements listed above. If you believe you have the skills and experience necessary to excel in this role, we encourage you to apply.
- Attention to detail
- Self-motivated and ability to work on own initiative
- Ability to set priorities to solve problems
- Team player and also the ability to work autonomously, such as on individual projects
- Ability to work to deadlines
- Flexible and adaptable
As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also receive a pension scheme, life assurance, health cash plan and 25 days annual leave plus bank holidays. We also have free on-site parking and hybrid working.
We provide a challenging but rewarding experience to our people - you will have an opportunity to learn, grow and contribute from your very first day. Our teams play an important role enabling technological breakthroughs in high growth industries around the world. We continuously invest in technologies and extensive learning and development tools which provide opportunities to challenge, develop and nurture your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
