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Company: Inizio Engage
Position: IT Support Specialist
Location: Ashby De La Zouch
Vacancy Type: Headcount, Permanent
Salary: Competitive
Inizio Engage is excited to recruit an IT Support Specialist for their Client, to work in a small, dynamic team, providing hands-on IT support for businesses throughout the UK & Ireland. The role includes supporting critical applications, ensuring quality IT infrastructure services, and driving service level improvements in collaboration with key partners and suppliers.
Key Responsibilities
IT Support
- Deliver comprehensive 1st and 2nd line support directly to users and via the approved Managed Service Provider (MSP).
- Maintain and manage service and incident tickets, escalating issues to suppliers and providing timely feedback to users.
- Support server and desktop hardware, including managing third-party support agreements.
- Administer the business team's voice infrastructure and manage printers and network infrastructure security.
Application Support
- Provide core business application support, including escalation to third parties when necessary.
- Oversee business application administration for relevant applications in the UK & Ireland and ensure patch levels are maintained.
- Act as a focal point for application improvements and support IT and business systems projects, from scoping to delivery, including documentation.
Asset and Mobile Management
- Manage the company mobile fleet, including Mobile Device Management (MDM).
- Maintain company assets and oversee user allocation for IT equipment.
Training and Induction
- Provide training for relevant applications and conduct inductions for new staff, ensuring they are equipped with the necessary skills and knowledge.
Collaboration & Communication
- Work closely with key stakeholders across the business to review IT processes and facilitate adaptation to ensure systems are fit for purpose.
- Serve as a liaison with key supplier partners to maintain quality service delivery and Security compliance.
Supervisory and Reporting Structure
- Report directly to the IT Systems & Projects Manager, collaborating with UK and Global project teams.
- The role does not include direct line management responsibilities.
Requirements
Skills & Experience
- Strong understanding of IT infrastructure and support processes, with experience in 1st and 2nd line support.
- Familiarity with server and desktop hardware maintenance and duties related to printer and voice infrastructure.
- Experience managing service tickets and collaborating with third-party suppliers.
- Knowledge of business applications and the ability to identify opportunities for improvement.
- Workshop facilitation skills, with experience providing training and conducting staff inductions.
- Effective communication skills, with the ability to interact with stakeholders at all levels.
- Proficiency in maintaining security standards and IT best practices.
Background:
Please note that if you have not heard from a member of the resourcing department within 7 days, your application has been unsuccessful at this stage.
Thank you for your interest in Inizio Engage. We look forward to reviewing your application!
