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We are seeking a motivated and dynamic Customer Service & Telesales Representative to join our client's team. This is an exciting role which combines customer service and telesales responsibilities with a strong focus on upselling, lead generation, and supporting the sales team in driving revenue growth. As a successful candidate, you will excel at building rapport with customers, identifying sales opportunities, and efficiently managing inquiries, all while promoting our client's products and services.
Please find all the details below:
Job title: Customer Service & Sales Representative
Salary: £30,000
Location: Near Hythe, office based
Benefits: A newly refurbished office, opportunities for career growth and development within the company, a collaborative and supportive work environment, 20 days annual leave + Bank holidays
Hours: Monday - Friday, 9am - 5pm
Key Responsibilities:
- Customer Service:
- Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring high levels of customer satisfaction.
- Assist customers with product information, order status, and general queries, ensuring a positive experience with the brand.
- Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
- Handle post-sales service requests, including returns, exchanges, and technical support coordination.
- Telesales & Upselling:
- Conduct outbound calls to both existing and potential customers to promote our client's products and services.
- Identify upselling, cross-selling, and product recommendation opportunities to enhance the customer's experience.
- Actively generate leads by qualifying prospects and identifying new sales opportunities for the sales team.
- Lead Generation & Sales Support:
- Build and maintain an up-to-date lead database by researching and identifying new leads through various channels (e.g., social media, cold calling, industry events).
- Qualify leads based on pre-established criteria and pass them on to the relevant sales teams for follow-up and conversion.
- Collaborate with the sales team to ensure a smooth handover of qualified leads and assist in closing deals when necessary.
- Support the sales team in tracking the progress of leads and customer conversions.
- Collaboration & Reporting:
- Work closely with the marketing team to ensure that product promotions, offers, and campaigns are communicated effectively to customers.
- Provide feedback on customer trends, competitor activities, and market insights to help refine sales strategies.
- Generate reports on call metrics, sales performance, and lead conversion rates to assess success and identify areas for improvement.
Qualifications:
- Proven experience in customer service, telesales, or inside sales roles, preferably in a B2B environment.
- Strong communication skills, with the ability to engage effectively with customers and prospects.
- Experience in upselling and cross-selling products/services with a track record of meeting or exceeding sales targets.
- Ability to handle customer complaints or concerns professionally while maintaining a customer-first attitude.
- Experience with CRM software and lead generation tools (Salesforce, HubSpot, etc.).
- Strong organisational skills and attention to detail.
- Self-motivated, goal-oriented, and a team player.
Next steps:
If you are enthusiastic about delivering exceptional customer service, driving sales, and being part of a growing team, we want to hear from you! Apply now and embark on an exciting career journey with our client.
Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).
We look forward to your application.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
