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Our client is seeking a Customer Services Supervisor for their Ashford office. This supervisory role will require the line management of a team of 6 to 10 people. Managing the whole customer services experience end to end, be fully licensed and advise customers across all products and services available and demonstrating an excellent level of customer service. This is a Monday to Friday, 9-5pm, role (35hrs per week), with an hour for lunch break.
Duties to include:
- Supervise the Customer Services team to oversee an excellent customer service experience end to end
- Taking inbound calls, dealing with customers and reviewing their needs by providing them with the relevant products and services to cover their needs. To include policy renewals and responding to queries with policy changes
- Review and advise customers on any other insurance requirements
- Identify and initiate cross-selling financial sales opportunities
- Acquire and maintain knowledge of company products and product licences
- Process customer payments for insurance policies and services
- Update customers records with customer interactions and activities ensuring all notes are accurate
- To comply with Compliance Manual, Claims Guide and local agency procedures
Benefits:
- Salary up to £33,000 per annum, dependant on experience
- 26 days holiday, plus bank holidays
- The option to buy or sell 5 days after probation
- Birthday day off
- Health Shield cash-back plan
- Death in service
- Free parking
- Friday fruit delivery
Essential requirements:
- Proven experience in a supervisory / team leader level within Customer Services environment
- Use of Microsoft Office or similar CRM systems
- Manage own workload and have the ability to work well under pressure
- Must have a full, clean driving licence and have their own vehicle, which is a must!
Full training provided (may include additional travel and staying away from home in order to attend training courses). Potential to complete CII qualifications and may be occasional weekend work to support agency events.
The role is subject to Disclosure and Barring Service (DBS) checks and CCJ checks. Apply now to take the next step in your career. CVs in Word please.
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