Key Account Support

Job Title: Key Account Support Location: Ashford, KentSalary: £30,000 - £33,000Start Date: ASAPWorking Hours: 8:00 am - 5:00 pm (1-hour unpaid lunch)

Are you an experienced professional with a passion for customer support, data analysis, and building strong business relationships? We are recruiting a Key Account Support role on behalf of our client, a leading global company within the food retail market. If you’re ready to take the next step in your career with a company that offers genuine growth opportunities, we want to hear from you!

What You’ll Do:

As a key member of the Group Sales Support Team, you will play a pivotal role in supporting the sales process by serving as the central point of contact for a global customer portfolio. Your responsibilities will include:

• Reporting & Analysis: Provide regular and ad-hoc reports on turnover, product assortment, profitability, and more, offering insights to internal teams and customers.
• Product Support: Manage and update retailer product management systems while collaborating with supply chain and purchasing teams to address product issues.
• Customer Engagement: Build and maintain strong relationships with key accounts, acting as their go-to contact for new product launches, packaging, promotional management, and SLA follow-up.
• Internal Collaboration: Work closely with internal departments (marketing, supply chain, data management) to ensure smooth execution of sales processes.
• Sales Administration: Support account managers with the preparation and follow-up of tenders, quotations, and customer meetings.

What You Bring:

• Experience: At least 5 years in a fast-paced customer service, inside sales, or sales support role, ideally in a large organisation.
• Analytical Skills: Strong experience in building reports and analysing customer data, with advanced Excel skills (Power BI is a plus).
• Tech-Savvy: Comfortable working with IT systems, ideally SAP.
• Commercial Attitude: You’re customer-focused with a commercial mindset, always seeking ways to improve satisfaction and identify new opportunities.
• Problem-Solving: You think in a solution-oriented way and are able to manage multiple tasks while embracing change.

What’s In It for You:

• Competitive Salary: £30,000 - £33,000 per annum
• Benefits: 21 days holiday (pro rata) + bank holidays, cycle-to-work scheme, company pension, Medicash
• Work-Life Balance: Hybrid working options available (2 days per week from home).
• Development Opportunities: You’ll have the freedom to actively shape the business and grow professionally in a supportive, international environment.

Join UsIf you’re proactive, love data analysis, and are ready to contribute to a thriving global business, apply today for the role in Ashford, Kent.

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

About Morgan Jones:

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