Customer Support Assistant

Job Title: Customer Support Assistant
Salary: 25,000 per annum
Working Hours: Mon-Fri 09:00AM - 17:30PM (Office based)
Location: Ashford

We are excited to be assisting an award winning local organisation in their search for a Customer Support Assistant. As a business they pride their selves on exceeding customer expectations, if you have a passion for offering great customer service then this is the role for you!

Duties include:

• Provide first-line support via phone and email.
• Resolve customer issues by troubleshooting hardware and software problems.
• Escalate complex issues to higher-level support
• Follow up with customers to ensure their issues are resolved
• Process new hardware orders from start to end
• Arrange installation and configuration of hardware
• Document all customer interactions and troubleshooting steps in the CRM system
• Courtesy calls to existing customer base

Skills/experience required:

• Previous experience in an admin/customer service role is essential
• Strong communication skills both written and verbal
• Confident with MS Office