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Do you have a passion for customer service? Are you looking for an exciting opportunity to join a dynamic team? Our client, a leading organisation in the industry, is seeking a Customer Service Advisor to provide exceptional service to their valued customers.
As a Customer Service Advisor, you will play a crucial role in managing the day-to-day requirements and ensuring effective communication with customers. You will have the opportunity to take ownership of customer issues and follow them through to resolution. Your dedication and commitment to delivering a positive customer experience will contribute to the success of our client's business.
Please find all the details below:
Salary: £29,203
Benefits: 21 days of holiday (pro rata) and Bank Holidays, Cycle to Work scheme, Company Pension, and Medicash.
Location: Ashford, your own transport is required due to the location of the company
Hours: Monday - Friday, 8am - 5pm
Duration: 6 month FTC
Start date: ASAP
Responsibilities:
- Respond to customer queries promptly and professionally
- Take ownership of customer issues and provide timely and accurate resolutions
- Act as the first point of contact for key customers and business sector managers
- Analyse statistics and compile reports for both customers and business stakeholders
- Collaborate with the supply chain to offer suitable alternatives and reduce excess stock holdings
- Ensure cost control by minimising year-on-year errors and reporting any unavoidable costs
- Create a culture of continuous improvement and efficiency within the team
- Manage and monitor part pallets, offering appropriate solutions to customers
Qualifications:
- Previous experience in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work collaboratively in a team environment
- Analytical mindset with the ability to compile accurate reports
- Proactive and adaptable approach to handle diverse customer needs
Next steps:
If you are enthusiastic, customer-focused, and eager to contribute to our client's success, we want to hear from you! Join their team and be part of a thriving organisation that values its employees and provides a supportive work environment. Apply now to join their customer service team.
Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).
We look forward to your application.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
