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Customer service representative
Customer Support Assistant

Customer Support Assistant

HR GO Recruitment

Posted 10 days ago, valid for 11 days

Ashford, Kent TN23 8AF

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

The position of Customer Support Assistant offers a salary of £25,000 per annum.
The role is office-based in Ashford, with working hours from Monday to Friday, 09:00 AM to 05:30 PM.
The successful candidate will provide first-line support via phone and email, troubleshoot hardware and software issues, and escalate complex problems as needed.
Previous experience in an administrative or customer service role is essential, along with strong communication skills and proficiency in MS Office.
Candidates should have a passion for delivering excellent customer service to meet the organization's commitment to exceeding customer expectations.

Job Title: Customer Support AssistantSalary: £25,000 per annumWorking Hours: Mon-Fri 09:00AM - 17:30PM (Office based)Location: AshfordWe are excited to be assisting an award winning local organisation in their search for a Customer Support Assistant. As a business they pride their selves on exceeding customer expectations, if you have a passion for offering great customer service then this is the role for you!

Duties include:

Provide first-line support via phone and email.
Resolve customer issues by troubleshooting hardware and software problems.
Escalate complex issues to higher-level support
Follow up with customers to ensure their issues are resolved
Process new hardware orders from start to end
Arrange installation and configuration of hardware
Document all customer interactions and troubleshooting steps in the CRM system
Courtesy calls to existing customer base

Skills/experience required:

Previous experience in an admin/customer service role is essential
Strong communication skills both written and verbal
Confident with MS Office

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