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- Act as the first point of contact for public enquiries, service requests, and complaints related to environmental contracts.
- Oversee contractor performance, ensuring compliance with waste, recycling, and street cleansing contracts.
- Manage records and databases for cemeteries, allotments, and garage tenancy services.
- Support financial processes, including purchase orders, invoicing, and budget tracking.
- Attend meetings with contractors to monitor service delivery and ensure contractual obligations are met.
- Work closely with the Enforcement team regarding environmental crime issues.
- Administer Freedom of Information (FOI) requests and maintain compliance with data protection regulations.
- Assist with the council’s strategic planning for garages and area management.
- Support litter-picking initiatives and community engagement activities to promote environmental responsibility.
- Ensure that web pages and public information related to environmental contracts are kept up to date.
- Experience handling public enquiries, service requests, and complaints.
- Strong knowledge of contract administration and contractor management.
- Proficiency in financial administration, including invoicing and purchase order processing.
- Ability to manage multiple tasks across waste services, cemeteries, allotments, and garage tenancies.
- Strong IT skills, including Microsoft Word, Excel, and database management.
- Excellent communication skills, both written and verbal.
- A background in waste & recycling services or local government is desirable but not essential.
