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Are you a highly motivated individual with a flair for sales and customer service? Our client, a leading organisation in the insurance industry, is seeking an Appointment Coordinator to join their team and contribute to their success. If you are looking for a dynamic role where you can make a positive impact, then this opportunity is for you!
Please find all the details below:
Job title: Appointment Coordinator
Location: Ashford, Kent. Your own transport is required for very occasional holiday/sickness cover in Dover and Tenterden.
Salary: 24,000
Hybrid: 12 days working from home per year, subject to Manager agreement, ensuring the offices can remain open for customers.
Hours: Monday - Friday, 09.00 - 17.00.
Exceptional Benefits:
- A supportive and friendly working environment
- 26 days annual leave plus bank holidays
- Birthday day off in addition to annual leave
- Option to buy/sell 5 days holiday per year
- Health Cash Plan
- Death in Service
- Pension
- Free Parking at all of the offices
- Fortnightly fruit deliveries
- Team lunch provided once a month
- Team social events twice a year
Responsibilities:
- Acquire and maintain knowledge of our client's products and licences as necessary.
- Deliver small commercial telephone sales targets and support new business development by providing high-quality customer service through outbound calls.
- Prospect new clients to drive sales growth within the agency.
- Review successful areas and develop best practises across the new business development teams.
- Maintain accurate customer interaction records and regularly update data records for accuracy.
- Provide exceptional levels of customer service, meeting their needs and exceeding expectations.
- Demonstrate high values of trust and integrity, acting as a positive role model for the organisation.
- Build and nurture effective working relationships within the agency team and relevant contacts within our client's organisation.
- Ensure compliance with relevant legislation, regulations, and organisational policies and processes.
- Assist the business development team with campaigns, achieving required call volumes and converting leads into opportunities.
- Support ad-hoc projects and other duties as required to enhance the customer experience and contribute to the overall business strategy.
Requirements:
- Previous experience in sales or customer service roles is preferred.
- Excellent communication and interpersonal skills.
- Proven ability to build and maintain positive relationships.
- Strong organisational skills with attention to detail.
- High level of integrity and trustworthiness.
- Ability to work independently and as part of a team.
- Proficiency in using CRM systems and MS Office Suite.
Next steps:
Don't miss out on the opportunity to join a dynamic and supportive team, where your hard work and dedication will be recognised and rewarded. Apply now to become an integral part of our client's organisation and contribute to their ongoing success!
Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).
We look forward to your application.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
