Key Account Support *Global retail company

Join our client's dynamic and ambitious team as a Key Account Support! As part of the Group Sales Support Team, you will play a crucial role in monitoring and managing their worldwide customer portfolio within the food retail markets. If you are looking for a challenging and rewarding opportunity, this is the perfect role for you!

Please find all the details below:

Job title: Key Account Support

Location: Near Ashford, your own transport is required due to the location of the company

Salary: 30,000 - 33,000

Benefits: 21 days of holiday and Bank Holidays, Cycle to Work scheme, Company Pension, and Medicash.

Hours: Monday - Friday, 8am - 5pm

Why join this company:

• A chance to work with a global leader.
• Exciting opportunities for professional growth and development.
• A dynamic and collaborative working environment.
• The opportunity to contribute to the continuous improvement of our processes.

Responsibilities within this role:

• Act as the central point of contact for product support, contract and forecast follow-up, and other customer-related inquiries.
• Create reports and analyse customer data to gain valuable insights for our organisation and our customers.
• Proactively monitor and improve customer satisfaction to build strong business relationships.
• Collaborate with key account managers, customer service, and supply chain teams to ensure efficient follow-up and garner internal support for our customers.

Your scope of work will include:

• Providing periodic and ad hoc reports on turnover, assortment, profitability, and custom reports for internal and customer use.
• Translating topics from supply chain/purchasing into actionable sales strategies.
• Maintaining retailer's product management systems.
• Supporting account managers by managing and analysing customer files, market data, and product portfolios, as well as preparing for customer meetings.
• Assisting with tenders and quotations preparation and follow-up in collaboration with account managers.
• Coordinating communication and activities with customers regarding item screenings, packaging, new product introductions, and promotional management.
• Collaborating with internal and external stakeholders to ensure the successful completion of sales processes and accurate execution.
• Coordinating reporting-related projects and serving as the main point of contact for customer-related questions.
• Providing support in the implementation of business improvement initiatives.
• Acting as a constructive team player, assisting in the growth and development of the team.

Requirements:

• A master's degree or relevant experience.
• Experience in a customer service, inside sales, or sales support role in a large, fast-moving company.
• Strong proficiency in building reports and analysing data.
• Familiarity with new IT systems, preferably SAP, and advanced Excel knowledge. Experience with Power BI is advantageous.
• Exceptional customer service skills and a commercial mindset.
• A natural networker with international perspective.
• Proactive and self-motivated, with a focus on building successful customer relationships.
• Adaptability and eagerness to learn and develop in an evolving business context.
• Flexibility and multitasking abilities to effectively manage complexity.
• Solution-oriented and process-driven mindset, embracing change and continuous improvement.
• Positive attitude and passion for success and results.

Next steps:

If you are ready to take on this exciting challenge and contribute to our client's success, apply now and become part of our client's winning team!

Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

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