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Job Title: Operations Manager (Community Division)
Location: Regional
Reports To: Operations Director
Job Type: Full-time, Permanent
Salary: Competitive (Negotiable based on experience) + Performance-Based Incentives
Role Overview
As a member of our Operations Team, you will oversee the branch operations for community care across a designated region. You will manage a team of registered branch managers and drive the growth and success of the region. We are seeking someone who can deliver KPIs through effective business planning, performance management, championing operational excellence and maintaining strong relationships with internal support functions and external stakeholders.
Area Performance Metrics
-Oversee the branch performance and effectively manage the P&L within allocated budget in order to affect a profitable performance for the region
- Ensure that the teams drive performance to its full potential and deliver outcomes in line with agreed targets
- Monitor competitor activity within the area and liaise with the Operations Team throughout, making recommendations and agreeing appropriate actions
- Identify opportunities for new Nurse Plus offices in their area (based on their local understanding of client demand and recruitment opportunity) and making recommendations to the Managing Director
- Improve standards of customer service throughout the region to ensure our client experience is of a high standard
Leadership and Management
- Conduct regular visits to all branches in your region to support teams in following best practice
- Clearly and concisely communicate business and area objectives to your branch managers so that they remain well informed of Company Vision and Strategy
- Motivate, encourage and support branch managers to inspire them and their teams to achieve company and branch targets
- Identify underperforming branches and develop a business plan to address and manage issues effectively
- Plan for succession in the region through the identification of individuals with potential for development and growth
- Create a positive environment achieving stable retention and low levels of attrition
- Ensure your region is aligned with our values and culture
- Provide management cover at branches to support the team at busy times and during periods of holiday and sickness, where necessary
Growth
- Encourage managers to seek and continuously develop knowledge of competitor activity and local market conditions, with the purpose of making appropriate and innovative recommendations to drive the business forward
- Take a hands-on approach in winning and delivering business to the branches as well as assisting branches with winning new business
- Act as a role model in encouraging and developing active business development in branches
- Formulate growth strategies to ensure long-term success across the area branch network
- Attend industry events, conferences, and networking opportunities to build relationships and increase the company’s profile in the homecare sector
Quality Assurance
- Ensure that all branches operate legally, safely and efficiently and adhere to the Nurseplus policies and procedures at all times
- Promote equal opportunities in recruitment, placement and training of branch employees
- Deal professionally and with empathy with HR issues as they arise, and seeking advice from the HR team as required
General
- Build collaborative working relationships with the other operators, key members of the senior team and internal and external stakeholders
- Work flexibly, as required, at any site or external premises
- Successfully complete necessary training or re-training to fulfil the requirements of the role
- Undertake other duties that Nurseplus may, from time to time, reasonably require, commensurate with the position
- Act as a role model, demonstrating confidentiality, a positive attitude and sense of perspective
Skills/Experience
- Knowledge of the care sector, in particular community care
- Strong leadership and communication skills with the ability to build relationships at all levels
- Solutions focused with the ability to make decisions
- Strong influencing and negotiation skills
- Excellent organisational, and time management skills
- Demonstrates a ‘can-do’ attitude – advocating and championing change
- Previous multi-site operational leadership and management experience
- Business acumen with experience of analysing data and insight to develop commercial decisions
- Current UK driving license and a willingness to travel
Benefits of working with Nurseplus
- Performance related bonus scheme
- Generous annual leave entitlement, plus an extra day for every year of service (up to five)
- Career development pathway with clear progression opportunities
- Company healthcare scheme for your peace of mind
- Contributory pension scheme
- High street and online discounts via the Blue Light Card
- Your birthday off to celebrate your special day
- Two charitable giving days to support your charity of choice
- Cycle to work scheme to support healthy commuting
- Generous maternity and paternity benefits
- Discounted health club membership
- Wellbeing support, including online GP access, digital physiotherapy, and face-to-face counselling
- Routine dental and optical cover
