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Location: Ashford, Kent
Salary: £38-£50,000 DOE
Our client is a leading manufacturer of davit cranes for the renewable energy sector. They have grown substantially and are now looking for an experienced Technical Operations Manager to join their team.
This is an exciting opportunity to oversee service operations across Europe and assist with their global service centres. The role is based in Ashford, Kent office, with occasional travel required (all expenses paid for).
Key Responsibilities:
- Lead and manage a team of 20–25 service technicians worldwide.
- Oversee service contracts and maintain strong client relationships.
- Develop and implement new service strategies to improve operations.
- Provide technical support for technicians and customers on electrical/mechanical issues.
- Handle warranty cases, complaints, and non-conformance reports (NCRs).
- Respond to customer inquiries and manage the service email inbox.
- Experience in service/operations management, ideally in renewable energy, offshore wind, or a similar industry (ideally) or Plant Machinery
- Technical Expertise in electrical and mechanical systems.
- Strong leadership, organisational, and communication skills.
- A proactive, problem-solving approach and attention to detail.
- A valid driver’s license and passport (occasional travel required).
