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Job Title: Business Support Assistant
Location: Ashford Kent
Hours: 37 hours per week
Salary: 12.30 PAYE
Duration: 6 months ongoing
Are you an organised, customer-focused individual looking for a new challenge? Ashford Borough Council is seeking a dedicated Business Support Assistant to join our Port Health team. This is an excellent opportunity to support our vital administrative functions and provide top-notch customer service.
Key Responsibilities:
- Assisting customers with setting up accounts and processing payments on the PHILIS system.
- Providing administrative support to ensure the smooth running of the Port Health team.
- Managing customer inquiries via phone and email, resolving them promptly and efficiently.
- Using IT systems to maintain records, monitor accounts, and ensure data accuracy.
- Charging for low-risk imports and chasing commercial documents from custom agents.
What We're Looking For:
- Minimum of 5 GCSEs (including Maths and English) or equivalent.
- Proven experience in customer service and working within a team environment.
- Basic IT skills, particularly with Microsoft Office products.
- Excellent communication skills and the ability to handle complex queries under pressure.
- A proactive team player with a bright and cheerful disposition.
Why Join Us?
- Competitive salary and benefits package.
- The opportunity to make a real impact within a supportive team.
- A diverse and dynamic working environment.
- Opportunities for personal and professional growth.
If you're a quick learner who thrives in a fast-paced environment and enjoys working with a variety of customers, we'd love to hear from you!
