Service Scheduling Manager

Are you an organised and detail-oriented individual with excellent communication skills? Do you have experience in scheduling and managing services? Have you managed a team of Schedulers before? If so, we have an exciting opportunity for you!

We are currently seeking a Service Scheduling Manager to join our client's dynamic team within the Gas industry. In this role, you will be responsible for coordinating and scheduling service appointments, ensuring optimal customer satisfaction and efficient service delivery.

Job title: Service Scheduling Manger

Salary: 35k - 40k

Location: Ashford, Kent

Hours: Monday - Thursday 8am - 5pm, Friday 8am - 4pm

Your key responsibilities would be to:

• Manage a team of 10-12
• Manage the scheduling of service appointments, ensuring that bookings are optimised for customer convenience and resource allocation.
• Liaise with customers and gas engineers to confirm appointments and gather all necessary information.
• Coordinate with various teams within the organisation to ensure all resources and materials are available for scheduled appointments.
• Monitor service schedules and proactively resolve any conflicts or issues that may arise.
• Provide exceptional customer service by addressing any concerns or complaints related to service scheduling.
• Maintain accurate records of service appointments and generate reports as needed.
• Stay up-to-date with industry trends and best practises in service scheduling to optimise processes and improve customer satisfaction.

Experience required for this role:

• Previous experience managing a team and in service scheduling or a similar role.
• Strong organisational and time management skills, with the ability to prioritise tasks effectively.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external customers.
• Detail-oriented with a keen eye for accuracy and problem-solving.
• Proficiency in using scheduling software and tools.
• Strong customer service orientation, with the ability to handle customer inquiries and complaints professionally.
• Ability to thrive in a fast-paced and deadline-driven environment.

Next steps:

If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.

Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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