Supported Housing Officer

MMP Consultancy are currently recruiting for a Supported Housing Officer on a Part Time basis in Kent.

Key Responsibilities:

• Manage and develop our supported housing homes and services to have a positive impact for the tenants.
• Support tenants to maintain tenancies, through monitoring arrears, managing anti-social behaviour, supporting to maximise income and where appropriate a successful move on to permanent accommodation.
• Promote resident responsibility for the behaviours of themselves, their households and visitors to meet the conditions of their tenancy agreements
• Build safe communities with proactive and consistent service delivery to reduce and respond to reports of anti-social behaviour, hate crime, domestic abuse, safeguarding and other tenancy breaches
• Continuously improve the service, through monitoring and reporting against performance measures and through effective administration.
• Monitor, manage and meet targets for customer rent accounts and arrears
• Contribute to and support the supported housing manager in the shaping and delivery of homelessness and supported housing strategies
• Comply with the legal, contractual and performance requirements of our Private Finance Initiative (PFI) management contract.
• Develop our established services and expand our business through collaborative working with partners, stakeholders and commissioners.

Key Knowledge & Experience:

• Awareness of current issues, legislation and best practice in relation to supported housing management.
• Experience of delivering a positive customer focussed service
• Proven communication, interpersonal and written skills adaptable to all audiences, including the ability to write reports for senior management
• Proven ability to take ownership of challenging and difficult conversations with customers, colleagues and stakeholders
• Proficiency in Microsoft office. Confident in learning in-house bespoke systems, including ability to run, create and analyse reports
• Experience of negotiating skills to support effective contract management and dispute resolution.
• Driving licence essential.