Back to searchService Technical Administrator
Creative Personnel
Posted 2 days ago, valid for a month
Ashford, Kent TN26 1NN
£25,000 - £28,000 per annum
Full Time
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Sonic Summary
- The AV Technical Service Administrator position is with a leading AV systems integrator specializing in the custom install market.
- Candidates should possess excellent communication skills, the ability to multi-task, and a strong team-oriented mindset.
- The role involves handling technical issues for previously installed systems, ensuring efficient call responses, and providing updates on project progress.
- Applicants should ideally have experience in the AV technical field and be meticulous in delivering results while managing multiple projects.
- The salary for this position is competitive, and candidates are required to have at least 2 years of relevant experience.
This position requires you to be an exceptional communicator, have the ability to multi-task and be a strong a team player. The role will see you office based working in the AV service department where you will be the first port of call for any technical issues that may arise with previous installed systems.
You will be tasked with:
* Ensuring incoming calls to the service number are answered quickly and handled efficiently.
* Follow up on the resolution of any issue which requires further action.
* Creating quotes for replacement parts.
* Use of service software to ensure data available is accurate and up to date at all times.
* Providing internal progress updates on projects.
Ideally you will have / be:
* Meticulous by nature and able to deliver exceptional results consistently whilst dealing with multiple projects simultaneously.
* Have excellent communication skills to manage client and/or client team relations/liaison. Confident answering the phone and responding to emails, dealing first hand with the end user.
* Ability to think fast and creatively.
* Well organised, a good planner and able to prioritise.
This position is especially important as you will be part of a team who deliver a first class to a very discerning client base, If you have the desired skills and experience and come with the background of AV
Then please send your full CV ASAP.
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A/V A-V AUDIO-VISUAL AUDIOVISUAL AUDIO/VISUAL SERVICE SUPPORT MAINTENANCE DESKTOP CRESTRON LUTRON SOUND AUDIO DALI CI CUSTOM INSTALL INTEGRATION INSTALLATION CEDIA CINEMA HOME AUTOMATION SMARTHOME
