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We have a fantastic opportunity for a Business Support Officer at Tameside Council, this is a full-time Temporary role for the next 3 months with
What is the role?
Tameside Council are looking for a Business Support Officer to work in their Homelessness Team. The main focus of this role will be the first point of contact for customers both in person at the team’s reception area as well as online contacts and referrals. Previous experience of working with housing or homelessness would be an advantage as conducting triage calls is part of this role.
What are your responsibilities?
- To be fully conversant with the Community Safety and Homelessness Systems i.e. Locata, Uniform, Independent Living etc.
- Input / Extract and maintain information
- General enquiries
- Ensure accurate and complete data for the service area.
- Provision of an appropriate and courteous response to all forms of enquiries, taking message and making telephone calls etc as appropriate.
- Provision of a reception service to all callers offering relevant advice / support as necessary.
- To provide a photocopying, filing and word processing service to the team.
- Developing and maintaining effective admin systems and ensuring that all computerised and manual systems are updated and maintained to the appropriate standard.
- To provide cover as and when required to support the needs of the service.
- To be aware of and adhere to departmental financial procedures in relation to: Petty Cash/ credit card, Agresso ordering, receipt and payment of goods.
- Arrange, administer and attend meetings as required.
- Process and distribute incoming / outgoing mail.
- To record, extract and collate statistical data as required.
- Participate, as part of an administration team in the planning and development of services.
- Maintain general / printed stationery and other sundry items to agreed stock levels.
What skills do you Need?
- Must have recent experience of working as a Business Support Officer / Experienced Administrator, ideally for a Local Authority or Housing Association
- Excellent people skills, as you will be speaking to the public, other members of staff and managers.
- Strong IT Skills, as you will be using Microsoft Office, and internal Council IT Systems as well.
- The ability to work well under pressure, as well as fabulous administration skills are essential
- The role is a hybrid role, so some on site working is required
Next Steps:
To receive a full job description please apply below or email your CV toÂ
